Shipping + Returns
At Sophia + Sam™, we stand behind the quality of our products and want you to be happy with your purchase. If you are dissatisfied with a purchase from www.sophiaandsam.com, you may return it for a full refund or exchange within 10 days of receipt of purchase. All returns must be unused, unwashed, in the original packaging, from a smoke-free environment, and have all applicable tags still attached. Contact firstname.lastname@example.org for details. Please have your Order ID# ready.
Please note, if your purchase was made with a credit or debit card, including a gift purchase, any refund will be credited back to that account. If you have any questions regarding our return policy, or whether your purchase may be returned, please call us at (619) 800-6871 during our regular business hours: Monday through Friday, 9:00 a.m. to 4:30 p.m. PST. You may also contact us through email at email@example.com. Please allow 48 hours for a response.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Returns may be subject to a restocking fee. This will be deducted from your refund and will be either $5.00 USD or 5% of the purchase price, whichever is greater.
No refunds or exchanges accepted for personalized items, custom orders and quilts.
Every purchase you make at www.sophiaandsam.com comes beautifully packaged. We offer gift wrapping with a card for an extra $7. Just include a message with your order at checkout with your personalized message and we'll be sure to include it with your order.
Love Sophia & Sam's items but not sure what to pick out for your loved one? Opt for a gift certificate, instead, and let them choose! Gift certificates are great for any occasion.
Gift certificates are printed on natural card stock paper roughly 5” long x 3” wide, and are placed inside of an envelope with our company's logo.
We can accommodate gift wrapping and shipping directly to the recipient upon request. At checkout, please write in the recipient’s name and address that you’d like the gift certificate sent to. You may also include a short note to be sent to the recipient. This service is offered at no extra charge.
Need your gift certificate like yesterday? No problem! Choose to have your gift certificate emailed directly to you within 24 hours of purchase. Just print it out from home, or email it to your recipient, and you’re good to go!
Gift certificates are available in US dollars in the following increments:
$25.00, $50.00, $75.00, $100.00
Want an amount not shown? Contact us and we’d be more than happy to set up a custom gift certificate for you. We can also accommodate bulk gift certificates.